Returns & Exchanges

At FoodSocial Market, we strive to ensure every ingredient and snack arrives in perfect condition. Due to the perishable nature of our products, we offer a 14-day window for reporting issues with non-perishable items or quality concerns with fresh goods.

1

Initiate a Request

Log into your FoodSocial account and select the specific order from your history to begin the return or refund process.

2

Provide Documentation

Upload a clear photo of the product and its packaging, especially if the item arrived damaged or the seal was broken during transit.

3

Verification Review

Our quality assurance team will review your claim within 48 hours to ensure it meets our safety and food handling standards.

4

Receive Resolution

Once approved, you will receive a confirmation email and a full refund to your original payment method or a replacement shipment at no extra cost.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing